ePayments Code:How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. If. If you contact the debiting company they can provide more information about who they are debiting on behalf of. Established in 1817 as the Bank of New South Wales, it acquired the Commercial Bank of Australia in 1981 before being renamed to Westpac Banking. In countries where FATCA operates under regulations (and not an IGA), we. g. My Westpac Protect SMS code looks different to what I expected. A merchant no longer receives paper. Worldwide Wallet Dispute Claim Form (PDF 663KB) Send your completed Dispute Claim Form to us via email at [email protected] this conversation. Some branches now open weekends. The mobile app has built-in POS features included at no extra cost. Please note that after 8pm on weekdays and 5pm on weekends, Card. You load funds on the card in advance in up to 9 different money,. Choose from retail gift cards, cashback, a range of partner airlines, our own online store or our unique ‘Pay by Points’ feature. $50 cashback will be paid as a statement credit to your Low Rate credit card account within 60 days of meeting the minimum spend criteria. The contact details for AFCA are set out below. Westpac provides the Westpac Added Online Security Service to our customers. Handycards are available to customers aged 12 years and over. Before trying these instructions make sure you update to the latest version of the app . Australian Financial Services Licence Number 233714. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Branch opening hours. To lodge a dispute: Fill out the. Financial institutions around the world have always been subject to attempts by criminals to try and defraud money from the institution and their customers. Card payments occur in real-time: the transaction is made between Westpac and the payer's issuing bank. If the sending bank requires 11 characters, use WPACAU2SXXX. Tap the share icon to download or send a copy. 2. Westpac Energy Loan. This is the account number for your credit card account. co. Additional fee charged by Westpac in lieu of our correspondent bank deducting a fee. Go to Payment > Make a payment > International. In a statement on Monday morning, the. If you don't have this available, refer to your text message from Westpac. Westpac Online Banking or the. To start banking, open the Westpac App, enter your Customer ID and Online Banking password. If your request is approved, we’ll send you a variation to your credit contract, the terms and conditions relevant to your new card (s), and instructions for how to activate your card. 5 March 2023. Just as important, you can earn points at a higher rate with select merchants and airlines. Choose the account on which the direct debit will appear. If your card is lost or stolen, you can let us know at any time, from anywhere in the world. When you dispute a transaction a message is sent from your credit card provider (i. All branches are open: 9:30am - 4pm, Mon - Thurs. Receiving a one-time passcode via Westpac Protect™ Security Code helps provide extra protection against fraud and scams by allowing you to confirm that you authorise a transaction or activity and validating the request is genuine. If you suspect the transaction could be credit card fraud, call our Card Services team on 0800 888 111, 24 hours, 7 days a week, or from overseas call +64 9 912 8000 (international toll charges apply). Westpac foreign currency account $25 our charge option. For authorised transactions, you can either call us or use our Transaction Dispute Form – just print out, complete and sign the form before sending it to us via the below methods. However, for added security, the payer will see the registered PayID name displayed on their screen. Please complete this form if you need to dispute a transaction on your Westpac Worldwide Wallet Account. Type in the tag name and save. Select a payee or Create a new payee. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. ⁵. You means the Account Holder and or Cardholder as applicable. A map of the transaction location. We offer various liability structures to meet your individual business needs, including personal, joint and several and business liability. Your credit card has not been approved, or the account has not been opened. By adding the tag “Wedding” to the transaction, you can see how much you’ve spent in each category for the “Wedding” at any time, helping you keep track of your spend. After. As a part of the Fair Credit Billing Act (FCBA), banks are required to acknowledge a disputed transaction no more than 30 days after they receive your complaint. To request a refund of a mistaken payment. In Online Banking. The SWIFT Code for Westpac is WPACAU2S, find out more. 2. Westpac Cardless Cash - Terms and Conditions (PDF 409KB) There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. Step 1: Write to the Bank. If a bank other than your own card issuer owns the ATM, it may also make sense to contact the ATM owner, but your bank has the ultimate power to fix the situation. It indicates you should call the number provided if you did not make the transaction. However, if the payment is being used for hotels, car rentals or. Our scams team will require your case number to provide an update. +61 2 8253 4530. We’re sorry, this feature is currently unavailable. AFCA is not part of Westpac and provides a free and independent service to resolve complaints by consumers and small businesses about financial firms. Red helps you navigate Online Banking or the Westpac App. Tap the Statement date period you want to view. If you find a transaction that doesn’t look right, you can lodge a dispute within 30 days of the transaction taking place #. Connect to Xero, MYOB, QuickBooks and more in Online Business Banking. Some branches now open weekends. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Westpac Group means the Bank and its Related Members. They are likely to request your personal or banking information. The microchip stores information more. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?WESTPAC CREDIT CARDS • Terms and Conditions • Credit Guide. Visit your local branch. If the operation is not complete, you should wait until it is finished first. Altitude Rewards Credit Cards. Dispute. To search your transactions go to Overview > Transaction search. This inbox is monitored 24/7; you’ll receive an auto-reply to confirm we’ve received it. To speak to someone from our team at Westpac Assist, call 1800 067 497. Find out more about what to do if you suspect your credit card has been used fraudulently. If you still don’t recognise the transaction or can't resolve the issue with the merchant, dispute the. Things you should know. Available for Westpac Australia customers. stop you being liable for some types of transactions (see Clause 8)). However, you may have more than one card, with a unique card number, on your account (e. 11 What to do if you want to dispute a Westpac Business. To cancel your card please call us on 0800 888 111 weekdays between 7am and 8pm and 8am to 5pm on weekends and public holidays or +64 9 914 8026 from overseas. Before trying these instructions make sure you update to the latest version of the app . If you have identified a transaction on your credit card online banking or statement and you don't think it should be there we can help you understand what you need to do next. Here’s how transaction tags could be used: Tags for an Event: e. The DDRSA will be removed from the Terms and Conditions on the next release date of. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. A voluntary refund, however, is strictly a matter between the merchant and the customer. Chargebacks refer to the reversal of the cash value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to the merchant. Have your case number handy. s status. But Westpac had the smallest number of ombudsman complaints out of the big 4 banks in. Mr Papas's exact whereabouts is presently unknown. A Westpac Handycard is an eftpos Debit card linked to selected Westpac transaction accounts. In the Imports section, select IMPORT NEW FILE. Some branches now open weekends. If you believe an unauthorised transaction has taken place, notify your bank immediately. You may be charged Foreign Transaction Fees (as set . You can continue to use the same PIN from your existing card on the new card. Alternatively, you can select Disputes from the menu and click the Dispute a Transaction button. Cashback is only available on one credit card account per customer. During. Despite the reason for a chargeback, it means that as a merchant you don’t get paid for the goods and. The fallout from Westpac’s 23 million alleged breaches of anti-money-laundering laws has plunged the bank into crisis and rocked the financial sector. Card due to expire push notifications will be available from December 2022. There's no annual rewards fee for this program. 9:30am - 5pm, Fri. For fee and FX rate information when sending an international money transfer, please refer to Westpac’s currency converter, find out more. You may be asked to provide a SWIFT Code if you’re receiving money into your account from overseas. In general, it’s not possible to cancel them while they’re pending. Handycards can be requested at our branches and are mailed to you. If you received an SMS code when you didn’t make a transaction or weren’t using online banking, please call us immediately on 132 032. Use the dropdown box next to a Merchant Member Number (MMN)1 on the Overview screen and select View all merchant services to view Transaction and Settlement listings or View statements. Mobile and Online Banking. Westpac Get Paid on-the-go or Westpac Get Paid in-store technical support. 9:30am - 5pm, Fri. Consumers should contact the merchant to try and sort out any issues, and the merchant will usually contact the issuer to cancel the charge. Please complete and return this form to us within 30 days of initial notification of your. g. Australian Financial Complaints Authority. Most New Zealanders use online banking these days but for people with patchy internet, phone banking is still an option. 3bn (£0. We will advise you in writing of the reason for the decline. The wrong card number, expiry date or CVC/CVV has been entered (when shopping online or over the phone) The card may be damaged, preventing the terminal. Westpac CardGuard provides round-the-clock protection from fraudulent activity on your personal credit card 1. C. Westpac: 1300 651 089 +61 2 9374 7237: Your Credit Union: 1800 621 199: N/A: Promoted. You may notice a few changes as we continue to improve the online banking experience. Keep data secure. If you’re ever concerned you’ve been given. If the above suggestions don’t help resolve your query and you’d like to dispute the transaction, read up on the information about your specific transaction dispute (i. If known, we’ll provide suggested subcategories based on the transaction description. 1800 022 022. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Worldwide Wallet transactions are shown in the time and date in St. Published 30 November 2021. The Federal Court has ordered Westpac to pay penalties in the amount of $113 million for widespread compliance failures across multiple businesses, including Westpac’s banking, superannuation, wealth management and insurance brands. Save. e. Fraudsters often make such purchases with stolen cards - as these items can often be resold quickly and easily. The payment will be marked as ‘pending’ while the transfer to the payee is processed, which generally takes up to 5 days. George, BankSA and Bank of Melbourne accounts and Mobile Banking Apps. All branches are open: 9:30am - 4pm, Mon - Thurs. Before trying these instructions make sure you update to the latest version of the app . Make a transfer or payment frequently asked questions. You should receive your replacement card within 5-7 business days if you’re in Australia or up to 5-10 business days if you’re overseas. unauthorised transaction, as opposed to a mistaken internet payment. If you have a Westpac credit card, the purchase transactions will be categorised as expenses. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. It’s a fast, simple and smart way to move money in Australia. For assistance on eligible Westpac products please see Westpac FAQ’s. Westpac: 1300 651 089 +61 2 9374 7237: Your Credit Union: 1800 621 199: N/A: Promoted. You are not registered for Online Banking, and you do not have an active Westpac Protect. 10:24pm Jan 29, 2021. not stop payment of a transaction made using a card. What is an IBAN number? An IBAN (International Bank Account Number) is an alphanumeric code containing 15 to over 30 characters and is used in certain countries to identify Bank,. If the customer didn’t get what they paid for, they’re required to contact the merchant before disputing. Austrac was established on the heels of the 1988 Final Transactions Reports Act for banks (and other deposit-taking institutions) to lodge reports on cash transactions over $10,000 or payments. This is the first and easiest option to resolve the dispute. Westpac alleges colourful soccer identity Bill Papas and his company Forum Finance orchestrated more than 100 allegedly fraudulent transactions that siphoned off over $340 million from the bank. The transaction needs to be fully processed. 7bn; $0. In a statement on Monday morning, the. Account number. Step 2. Mr Papas's exact whereabouts is presently unknown. Note: You will not see other transactions made with your Westpac card. Tap Install and follow the prompts. Option 1. Attention “Westpac Global Currency Card Dispute Resolution”. The process for fraud related chargebacks is slightly different to the typical chargeback process. 00. Contact the bank as soon as you can. Visit your local branch. Westpac Ev Loan. Option 1: Within your Westpac Internet / Mobile banking, you may lodge a dispute by clicking on the transaction you are wanting to dispute, then selecting the ‘Dispute transaction’ button. Purpose A Foreign Exchange Transaction is an agreement to exchange one currency for another at an agreed exchange rate on an agreed date, to facilitate a payment of funds. For BusinessChoice Credit Cards, you’ll need to lock or cancel the cards for each additional cardholder separately. The system will continue to learn as you update your subcategories. 468 followers 470 connectionsFill out a chargeback or dispute form. To help you decide which credit card is best for you, compare our cards. e. Merchant Name Transaction Reference Number Amount Currency / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ / / $ Note: If further transactions are to be disputed, please attach a second document with continued list. A mistaken transaction is when when you pay the wrong person or company by using the wrong bank details. Please allow 2 calendar days from expected delivery date before submitting a dispute in case there was an unexpected problem with delivery. If there's something wrong with an item you've bought with a credit or debit card, you may be able to get a refund by asking your bank or credit union for a chargeback. 3. The trading name and logo. A refund comes directly from a merchant, while a chargeback comes from your card issuer. Card payments occur in real-time: the transaction is made between Westpac and the payer's issuing bank. Select Choose File to browse and select a . 9:30am - 5pm, Fri. The alleged conduct occurred over many years and affected many thousands of. Note the "Reason for payment" is not passed or visible to the. au. From Banking, select the relevant bank account. Here's a guide to help you understand what to do next. • Westpac’s foreign exchange rate will apply when converting currencies in Online Banking, the Westpac App or when we otherwise convert on your behalf. Credit Card payments get assigned to the Transfers category and are excluded from Cash flow and Top categories. Verified account Protected Tweets @; Suggested usersAsk the customer to insert or swipe their card. Please use a new form to document each dispute and provide additionalWestpac Banking Corporation, known simply as Westpac, is an Australian multinational banking and financial services company headquartered at Westpac Place in Sydney, New South Wales. What is a pending transaction? When you make a purchase using a credit or debit card (selecting credit, contactless payment or online/phone purchase) the bank will authorise the payment and immediately deduct that amount from your available funds. While the bank is under no obligation to do so on any particular occasion, we may permit you to overdraw your account by allowing a direct debit payment to occur even if there are insufficient funds in the account. ). Westpac Get Paid online technical support. As part of the claims. For security purposes, your replacement credit card will have a new number which you will be required to update for any existing reoccurring payments you that currently have loaded (e. Get Cash is available on eligible Westpac transaction accounts with a linked debit card. Westpac chief executive Brian Hartzer will step down with $2. Branch opening hours. Contact us in the Westpac App to skip the security questions and talk to the right person. Option 2: Contact us on 1300 651 089 (8am – 8pm AEST) and request to lodge a dispute. 2. You may wish to seek further financial advice from a financial counsellor or other third party, about the. Even for ATMs in the lobby of a bank branch, onsite. You will see the transaction appear as Osko or the Osko logo (see below) when you make or receive an Osko Payment. Dividend Westpac. co. Westpac Banking Corporation has said "a mix of technology and human error" and "deficient financial crime processes" were to blame for its failure to comply with anti. If you suspect the transaction could be credit card fraud, call our Card Services team on 0800 888 111, 24 hours, 7 days a week, or from overseas call +64 9 912 8000. If you had an eligible Westpac account at the time of closure, your remaining funds were transferred by the end of July 2021. Some branches now open weekends. au. My Westpac Protect™ Security Code looks different to. Where Westpac flags transactions that suggest potential child exploitation in high risk locations, these transactions are now prioritised for action and reported to AUSTRAC within 24 hours. Control your card from the app Access your card management tools via the Cards Hub within the Westpac App. If you wish to dispute a transaction on your statement, you may do so. g. 9113. Scroll down to the Tags header, tap Edit. Phone: 1800 931 678 (free call)c. Such practices include: customers remitting small amounts of money to the Philippines and Southeast Asia despite having no familial or business connections in those countries, customers remitting money to a. 68 million. 5 million fraudulently obtained from Westpac and siphoned through Forum Group entities, the bank. All Cardless Cash limits apply across Westpac, St. This applies to all push notifications except for ‘Card on the way for new or replacement of lost/stolen credit cards’- these notifications will only be sent to primary cardholders. However, there is a fee of 2. . Card transactions. You can also report the loss at any Westpac branch. Get a resolution and your account credited if your dispute is successful. It is your responsibility to ensure your customers’ payment details remain safe and secure. Report suspicious SMS messages by forwarding the hoax SMS message to 0497 132 032 and then delete the message. Deposit Atm Westpac. Process a transaction for a third party or supplier. You can find out a little more about each transaction in Westpac One ® online banking. Tap Pay to complete the payment . This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you're unable to print out the form, give us a call. It will be a scammer. Business Choice and Business Debit: 1300 650 107; or if outside Australia +61 2 9155 7700. 1unauthorised transaction, as opposed to a mistaken internet payment. You can also filter your search by credit/debit transactions. Your credit card agreement must explain your maximum liability if your card is used without your permission. 4. DISPUTE CLAIM FORM Version 1. If you don’t have an eligible Westpac account, contact the Travel Card team directly on 1300 797 470 (or. Deposit Cheque Westpac. You should receive your replacement card within 5-7 business days if you’re in Australia or up to 5-10 business days if you’re overseas. You can search a transaction by description, date, or amount. There are no establishment or ongoing fees for accessing Online Banking, however fees and charges apply for the processing of some payments. 1. Ukraine: UkrSibbank. From anywhere in Australia 8am – 8pm Sydney Time, 7 days a week, except Public Holidays. What's a BSB number?The Westpac Group intends to meet all legal obligations under FATCA in accordance with relevant laws. The fast and secure way to talk to us. If you still don’t recognise the transaction or can't resolve the issue with the merchant, dispute the transaction in Online Banking or the Westpac App. Be careful handing over or shipping goods such as electrical goods, jewellery and computers. Bottom line. George Worldwide Wallet, there are no load, reload or unload fees, or ATM withdrawal dues at Westpac Group ATMs and over 50,000 ATMs external. The Administrator can change the number of approvals required to create a PayID: Go to Administration > Features and approvals. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. The service may be used as part of online transactions with Participating Online Retailers, and on Participating Platforms, unless the use of the Service is terminated in accordance with clause. They may be able to issue a refund or correct the mistake on the spot. Contact ShopBack for assistance with any enquiries relating to your ShopBack account, transactions, Cashback or Bonus Cashback. A page in Westpac Online Banking doesn’t look right, looks or. Last year, Australia's financial crime watchdog. Matthew chose to use the Ajust complaints platform and his. ‘Westpac’, ‘our’, ‘we’ or ‘us’ means Westpac Banking Corporation (ABN 33 007 457 141). This authorised amount is held and appears as a “pending” transaction for up to 5 days. You can dispute transactions that you haven't authorised by contacting us within 30 days of the date of the statement. Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. 0800 888 066. If you have lost your card or suspect a pending transaction is fraudulent, you can cancel or temporarily lock your card using Online Banking, or by calling us on 1300 651 089 from anywhere in Australia or +61 2 9155 7700 if you are calling from overseas. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141. 9:30am - 5pm, Fri. What to do if there is a fraudulent transaction; Business card replacement after a fraudulent transaction; Card transactional issues and chargeback rights; What to do if your card is lost or stolen; How we keep your cards secure; Lock a lost business credit or debit cardThe Federal Court has ordered Westpac to pay penalties in the amount of $113 million for widespread compliance failures across multiple businesses, including Westpac’s banking, superannuation, wealth management and insurance brands. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Chargeback is a term used by credit and debit card providers. The service is built on the New Payments Platform and enables fast payments to a PayID or an eligible BSB and account number. Had he stayed on he could have received. Tap the magnifying glass icon. (in your transaction history in Online Banking and the Westpac App) the Applicable Exchange Rates once the transaction is completed. For debit card refunds (where selecting credit, contactless payment or online/phone purchase), the. There’s every chance this is a scam email (a practice known as ‘phishing’), given you’re not a Westpac customer. For any disputes in connection with a matter arising under these BPAY Terms and Conditions, please promptly notify us and we will attempt to resolve your dispute through our dispute resolution process. Customer responsible for transactions, even though probably drugged . To view a complete list of your transactions, refer to your Westpac. Tags for holidaysWestpac also offers the EFTPOS Air app, which allows payments to be taken on compatible phones and tablets 1. Tap Statements (incl. Visit your local branch. Westpac Banking Corp , Australia's third-largest bank by market capitalisation, said on Monday it would raise A$750 million ($488. Asic’s litigation showbag includes allegations Westpac charged more than 11,000 dead people more than $10m in fees, charged 7,000 people for two insurance policies over the same property. Search Westpac. Need Help? Call us on 1300 655 505 8am-8pm Sydney time, 7 days a weekA chargeback is like a refund, where a transaction made on a debit or credit card is reversed. In the Westpac App. If you receive a status code starting with 'Q' that you do not understand, you should contact your. au within 30 days of initial notification of your dispute as timeframes may affect the outcome of your claim. You can find out a little more about each transaction in Westpac One ® online banking. A chargeback takes place between the cardholder’s and retailer’s banks. e. A regular membership or subscription fee. If. An Electronic Chargeback (eChargeback) is the electronic submission of chargeback notifications to the merchant. A toolbar now appears above the list. Find out more about what to do if you suspect your credit card has been used fraudulently. If a chargeback occurs on a gifting transaction, both the Riot Account sending. Please complete and return this form to us within 30 days of initial notification of your dispute (as timeframes may affect the outcome of your claim). 6285",20-Jun-2017,,,01-Jun-2017,,Cardholder disputes transaction,. - International Money Express Limited v National… Show moreDispute Transaction Westpac. Fraudulent transaction vs dispute with a seller. If this action has no solved the disputed transaction in Westpac, you can contact the bank in Internet banking or the mobile app. Press question mark to learn the rest of the keyboard shortcutsThe Westpac Global Currency Card can be managed online 24/7 through the login at westpaccurrencycard. Westpac has banned customers from transacting with Binance, on the same day as the controversial cryptocurrency exchange was stripped of its ability to accept PayID. Try the transaction again. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. Speak to a scam specialist. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?All branches are open: 9:30am - 4pm, Mon - Thurs. Delete the fake email from your inbox, sent and trash folder. Click on your transaction. We will check this as part of lodging a dispute on any fraudulent transactions that have occurred from the theft or unauthorised use of your credit card details. You should always check the accuracy of transactions appearing on your credit card statements. The Westpac Global Currency Card is an unsecured debt security issued by EML Payment Solutions Limited (“EML”), arranged by Mastercard Prepaid Management. You’ll need to contact us as soon as you decide to raise a dispute. banks), where that complaint falls within AFCA’s terms of reference. your bank or Amex) to the merchant via their bank. Westpac's panicked response to its money-laundering scandal looks ill-considered. Some branches now open weekends. You can use your Handycard to purchase goods or services from merchants, withdraw cash from ATMs, and withdraw. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Find out more. Fraud, disputes and lost or stolen business cards. While unauthorised transactions are also dealt with under the ePayments Code, the process for resolving this issue is different. Westpac outages reported in the last 24 hours. You may be able to cancel a pending credit or debit card transaction by contacting the merchant and asking them to cancel the sale. You may be asked to provide a SWIFT Code if you’re receiving money into your account from overseas. Justice Beach today handed down his decision in the last of six separate civil penalty. Branch opening hours. The bank must have a convenient process for reporting mistaken transactions. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Please select the reason that best matches the purpose of your money transfer and include any relevant details in the free-text description box. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. If you take too long to raise a dispute from the date the transaction occurred, we. In the Westpac App Tap the transaction to look up the merchant Tap Dispute transaction If no merchant information is available, tap Options Complete the details Can I contact Westpac by email? Contact Us via Email Whether you have an enquiry, wish to provide us feedback or want to make a complaint, we're able to help via email. For services which are available 24/7 (such as reporting your card lost or stolen) you are able to call 24/7, however for services which have limited availability (such as general enquires) our general Customer Care opening hours apply. Here's a guide to help you understand what to do next. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?Austrac stated that Westpac should have flagged these transactions, as they were consistent with child exploitation practices 15. Dispute a transaction . 1. If you've accidentally transferred money to the wrong account, it can't be reversed and we can’t stop the transfer from going through. . (+61 2) 9155 7700. get a credit for the transaction If you dispute any transaction recorded in your monthly statement, you must notify us in writing within 30 days of the statement period closing date, giving the following information: • the relevant card number and the name on the card; • the amount and nature of the disputed transaction, attachingYou can upload a file by dragging and dropping the file into your personal workspace (i. Calling from overseas (+61 2) 9155 7700. The alleged culprit was an.